Terms of Service

1. Agreement to Terms

These Terms of Service set out the conditions on which DYBS INTERNATIONAL LTD provides its website and its professional services. By accessing our website, submitting an enquiry or engaging us to deliver work, you agree to be bound by these terms. If you do not accept these terms, please do not use our website or services.

These terms are published by DYBS INTERNATIONAL LTD, a company operating in the computer systems design and related services industry with its office at 3rd Floor, 86-90 Paul Street, London - EC2A 4NE, United Kingdom (GB). Where a signed statement of work, master services agreement or proposal conflicts with these terms, the signed document takes precedence for that engagement.

These terms should be read together with our Privacy Policy, which explains how we handle personal information. Nothing in these terms limits rights that the law grants to consumers and that cannot be waived by agreement.

2. Definitions

In these terms, the following words have the meanings given below, unless the context requires otherwise.

• Company, we, us and our refer to DYBS INTERNATIONAL LTD.
• Client and you refer to the person or organisation accessing our website or engaging our services.
• Services means the computer integrated systems design, integration, cloud, support, data and security services we provide.
• Website means the pages published at www.dybsintl.buzz.
• Statement of Work means a written document describing the scope, schedule, deliverables and fees for a specific engagement.
• Deliverable means any document, configuration, software, report or other output we provide under an engagement.
• Confidential Information means non public information disclosed by one party to the other in connection with an engagement.

3. Eligibility

Our website and services are intended for businesses, public bodies and professional users. By using them, you confirm that you have the legal capacity to enter into a binding agreement and that you are at least sixteen years old. If you act on behalf of an organisation, you confirm that you are authorised to bind that organisation to these terms.

We may decline to provide services, or may withdraw access to the website, where we reasonably believe that a user does not meet these requirements or where continuing would breach the law or create a security or ethical risk.

4. Permitted Website Use

We grant you a limited, non exclusive and revocable permission to access our website and to read, download and print its content for your own internal business or personal reference. This permission does not transfer any ownership of the content to you.

You may link to our public pages, quote short extracts with clear attribution, and share our content through normal social or professional channels. You may not present our content as your own, remove proprietary notices, or use our branding in a way that suggests endorsement or partnership without written permission.

5. Prohibited Conduct

When using our website and services, you must not do any of the following.

• Attempt to gain unauthorised access to our systems, accounts or data, or to those of any third party.
• Introduce viruses, malware, ransomware or any other harmful code.
• Probe, scan or test the vulnerability of our website or breach its security or authentication measures.
• Use automated tools to scrape, harvest or overload the website in a way that degrades service for others.
• Interfere with the proper working of the website or attempt to circumvent access controls.
• Use the website or services for unlawful, deceptive, abusive or infringing purposes.
• Misrepresent your identity or your affiliation with any person or organisation.
• Use our services to build or operate systems designed to harm individuals or to violate their rights.

We may investigate suspected breaches and may report them to law enforcement. We may also suspend or terminate access where a breach is established or reasonably suspected.

6. Our Services

DYBS INTERNATIONAL LTD provides computer integrated systems design and related technology consulting. Our work includes systems blueprinting, platform integration engineering, cloud modernisation programmes, managed support desks, data and analytics backbones, and security by design reviews. The specific services for an engagement are described in the relevant proposal or Statement of Work.

We deliver services with reasonable skill and care and in line with recognised professional standards. Unless expressly stated in a Statement of Work, our services do not include legal, tax, regulatory or audit advice, and they do not replace the judgement of your own professional advisers.

Where we provide managed support, the service targets, escalation routes and coverage hours are set out in the relevant support schedule. Targets describe our response commitments; they are not a guarantee that every incident will be resolved within a fixed time, because resolution can depend on factors outside our control.

7. Proposals and Quotes

We may issue proposals, estimates and quotations based on information available at the time. These documents are invitations to engage, not binding offers, unless we state otherwise in writing. A binding contract forms when both parties sign a Statement of Work or when we confirm acceptance in writing.

Estimates for time and materials work are made in good faith but depend on the assumptions recorded in the proposal. If those assumptions change, we will discuss the impact with you before continuing, and any variation will be recorded in writing with an agreed effect on fees and schedule.

8. Client Responsibilities

Successful integration work depends on cooperation. You agree to provide timely access to systems, documentation, environments, credentials and personnel that we reasonably need. You agree to nominate a point of contact who can approve decisions and to respond to questions within a reasonable time.

You are responsible for the accuracy of the information you supply, for holding the rights and licences needed for any third party components you ask us to use, and for complying with the terms of your own suppliers and regulators. Delays caused by missing access, incomplete information or late approvals may affect the schedule, and we will record any resulting change through the agreed variation process.

9. Fees and Payment

Fees for our services are set out in the relevant proposal or Statement of Work. Unless agreed otherwise, professional fees are exclusive of value added tax and of reasonable expenses such as travel that are pre approved by you. We may invoice in advance for fixed price phases and monthly in arrears for time and materials work.

Invoices are payable within thirty days of the invoice date, unless the proposal states another period. We reserve the right to charge interest on late payment at the rate permitted by law and to suspend work where invoices remain unpaid after a written reminder. If you dispute an invoice, please tell us promptly and pay any undisputed portion while we resolve the point.

10. Intellectual Property

Each party retains ownership of the intellectual property it already holds. Nothing in these terms transfers pre existing rights, tools, libraries or know how from one party to the other.

On full payment of the relevant fees, you receive ownership of the bespoke deliverables created specifically for you under a Statement of Work, together with a licence to use any of our pre existing components that are embedded in those deliverables. That licence is perpetual, non exclusive and limited to your internal business use. We retain ownership of our general methodologies, templates, tools and know how, and we may reuse them in other engagements.

We may describe the general nature of an engagement in our credentials, provided we do not disclose your confidential information and, where you prefer, we do not name you without permission.

11. Confidentiality

Each party may receive confidential information from the other. The receiving party agrees to use that information only for the purpose of the engagement, to protect it with at least the same care it applies to its own confidential information, and to disclose it only to personnel and advisers who need it and are bound by confidentiality duties.

Confidentiality obligations do not apply to information that is already public, that was lawfully known before disclosure, that is independently developed without use of the confidential information, or that must be disclosed by law or court order. Where disclosure is required by law, the disclosing party will, where lawful, give prompt notice so that protective measures can be considered. These obligations continue after the engagement ends.

12. Data Protection

Each party will comply with the data protection laws that apply to it. Where we process personal data on your behalf as part of a service, we do so as a processor and you remain the controller. In that case we will process the data only on your documented instructions, apply appropriate security measures, assist with data subject requests, and notify you without undue delay if we become aware of a personal data breach affecting your data.

Where we process personal data as a controller, for example to manage our own client relationships, our Privacy Policy applies. You can read that policy on our website or request a copy from chat@dybsintl.buzz. Our handling of personal data is designed to give strong protection and to meet the expectations of professional clients.

13. Third Party Components

Our services may involve third party software, cloud platforms, libraries and services. Those components are governed by their own licence terms and privacy policies, and we do not control their performance, availability or security. Where we integrate a third party service at your request, you are responsible for holding the necessary licences and for complying with the provider terms.

We select components with reasonable care and we document any material limitations we know about. We are not liable for a third party decision to change prices, withdraw a service, introduce a defect or suspend access, although we will work with you on a reasonable migration route where such an event affects work we have delivered.

14. Warranties and Disclaimers

We warrant that our services will be delivered with reasonable skill and care by suitably qualified personnel and in accordance with the applicable Statement of Work. If a deliverable fails to conform to the agreed specification, we will, as your primary remedy, re perform the affected work or correct the defect within a reasonable time.

To the fullest extent permitted by law, and except for the express warranty above, our website and services are provided without additional warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the website will be uninterrupted, error free or free of harmful components, although we work to keep it secure and available.

15. Limitation of Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, for fraud, or for any other liability that the law does not allow to be limited.

Subject to that, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you for the services giving rise to the claim during the twelve months preceding the event. We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or loss of data, except where such loss cannot lawfully be limited.

Each provision of this section operates separately. If one part is found unenforceable, the remaining parts continue to apply.

16. Indemnity

You agree to indemnify DYBS INTERNATIONAL LTD against claims, losses and reasonable costs arising from your breach of these terms, from your misuse of the website or services, from content or components you supply to us, or from your failure to hold the licences and permissions required for third party materials you ask us to use.

We agree to indemnify you against claims that a bespoke deliverable we created for you infringes the intellectual property rights of a third party, provided you notify us promptly, allow us to control the defence, and give reasonable cooperation. This indemnity does not apply where the claim arises from materials you supplied, from modifications made without our involvement, or from use of the deliverable outside the agreed purpose.

17. Term and Termination

These terms apply while you use our website or services. An engagement continues until the work described in the Statement of Work is complete or until it is terminated under this section.

Either party may terminate an engagement for convenience with thirty days written notice. Either party may terminate immediately if the other commits a material breach that is not remedied within fourteen days of written notice, or if the other becomes insolvent or ceases to trade. On termination, you pay for work performed and costs properly committed up to the termination date, and we hand over completed deliverables and work in progress for which we have been paid.

18. Force Majeure

Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control. Such events may include natural disaster, war, civil unrest, industrial action, failure of public infrastructure, widespread network or cloud outage, epidemic or government restriction.

The affected party will notify the other as soon as reasonably practical and will use reasonable efforts to resume performance. If the event continues for more than sixty days, either party may terminate the affected engagement by written notice, and amounts payable for work already performed remain due.

19. Governing Law

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before starting formal proceedings, the parties agree to attempt to resolve any dispute through good faith discussion between senior representatives. This does not prevent either party from seeking urgent injunctive relief where necessary.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, our legal duties or our business practices. When we make a material change, we will update the effective date at the top of the page and, where appropriate, draw attention to the change on our website.

Changes apply to future use of the website and to engagements entered into after the change takes effect. The terms that applied when a Statement of Work was signed continue to govern that engagement unless both parties agree otherwise in writing.

21. Contact Us

If you have a question about these Terms of Service, or if you wish to discuss an engagement, you can reach us in any of the following ways.

We welcome the opportunity to resolve any concern about our services directly. If a dispute cannot be resolved through discussion, the governing law and jurisdiction provisions above apply.